Returns

Your satisfaction with our products and service is our top priority. If you're not completely satisfied with your order, call our customer service department at 1.800.448.6160 or email us at customerservice@gaylord.com within 90 days of the invoice date and we'll work with you to find the best solution.

Exhibit cases, custom products, special orders and international orders are not eligible for return unless received defective or damaged. Any item with a choice of color, finish, personalization or other customer-selected feature is considered made to order and is not returnable.

Products eligible for return must be in their original packaging and in resalable condition unless received defective or damaged. Returns may be subject to restocking fees and return freight charges.

If you're not 100% satisfied with our products or service we'll make it right. That's our Gaylord promise to you.

How can I return a purchase?

Please call customer service at 1.800.448.6160 or email customerservice@gaylord.com and we'll help process your return quickly and easily.